Deliveries and Returns

We prides ourselves in providing 1st class customer service and product knowledge.

Orders

Whatever you order, if its brushes, rollers or any other decorating consumables you can count on our professional service to meet your painting and decorating needs.

All orders are shipped within 24 hours Monday - Friday 9am - 5pm.

Same day dispatch on all orders before 2pm.

We provide next day for zones that are UK Mainland, shipping over seas will be 3 - 5 Working Days.

Carriers

We use the following carrier to deliver our orders

  • Royal Mail
  • APC Overnight
  • Parcelforce
  • DHL

Shipping Rates

The rate charged for shipping your order varies according to weight and destination. At the final checkout page you will be shown what the cost of shipping will be, remember for large orders we can waive the shipping charges, and even offer discounts on bulk orders. Call us on 01772 490870 to discuss your needs. 

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. We will notify you if this is the case. 

Returns

If your order is not as described and you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt. 

Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.

Returns Policy

Please note:

We will not be held responsible for items that are purchased in order to be sent out of the UK.

Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.

  • The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  • The cost of returning the item to us is your responsibility.
  • Delivery charges are only refundable where goods are faulty and a refund is made.

Please return goods to:

Decorating Sundries

12-14 Chorley Road
Walton Le Dale
Preston, Lancashire
PR5 4JA